VA
Store Operations
eCommerce Virtual Assistant Support

Virtual AssistantOrder ProcessingCustomer Support
The Challenge
A fast-growing Shopify apparel brand was drowning in operational admin — order confirmations, inventory updates across channels, and a customer inbox the founder could no longer keep up with — capping growth and slowing response times.
Our Solution & Strategy
Assigned a dedicated eCommerce VA experienced in Shopify, documented the brand's workflows, and took over order processing, multi-channel stock syncing, and tier-one customer support with on-brand replies and clear weekly reporting.
Results
-65%
Avg. Response Time
20+/week
Owner Hours Saved
0
Oversell Incidents
Figures shown are representative of typical project outcomes and provided for illustration.
Deliverables
- Documented operations playbook
- Daily order processing
- Multi-channel inventory sync
- Customer support coverage + weekly reports